FAQs

Frequently Asked Questions

What's your shipping policy?

Our vendor partners usually ship out Monday through Friday. Normally if your order comes in before 1pm central time, we normally will ship that the same day. If orders are placed AFTER 1pm, it will ship out the following business day. On Mondays and holidays, it may be next day due to the increase in sales during that time. We ship from our warehouse in Chicago, which is pretty central to everywhere in the United States.

Inventory Statuses

During the Holidays, like Black Friday and Christmas, all orders will have shipping delayed due to the large amount of orders. Please call customer service at 1 (888) 376-7435 if you have any questions on your package.

We try as hard as possible to keep our inventory up to date on our website. If it says “In Stock”, it will normally ship out same or next day. If it says “Ships in 1-2 Business Days”, that’s when the product will ship out. For any product labeled “Shipping Delayed”, this means the product is out of stock and on order. It will be shipped out as soon as it comes into our warehouse. Orders ship out once the order in it’s entirety is all in stock and ready to ship. Ordering a product which is out of stock or shows shipping delayed will result in the entire order waiting on that product to come back in stock.

What are expected Shipping times & costs?

Our standard shipping option to the United States is 2-5 business days, based on what your location is . 99.6% of the country will receive their package within 4 business days though! Weather conditions or any issues with the shippng company can occasionally postpone these estimates, but it is very uncommon. Any purchase under $50 is charged a flat $5 fee (unless otherwise noted), and any order over $50 is shipped for free via our standard shipping option, USA customers only and if it weighs less than 10lbs.

Do you offer discount codes?

If you want to use a coupon code, ONE coupon PER ORDER ONLY. This cannot be combined with other offers, discounts, deals, and stacks.

Do you offer free shipping?

We have many products on our website that are free shipping no matter the total of your order. These products will be marked free shipping. Please note that if you are order a product that is free shipping and another that is not free shipping, you may be charged shipping for the weight of that other product.

Do you offer international shipping?

We ship to over 120 countries worldwide. To verify if your country is one of these just shop out site and then select from the shipping countries in checkout. All shipping rates and times will be shown in our checkout so you understand exactly how long it will take to receive your order. Make sure you remember that taxes and duties are not included in shipping prices.

During the Holidays, like Black Friday and Christmas, all orders will have shipping delayed due to the large amount of orders. Please call customer service at 1 (888) 376-7435 if you have any questions on your package.

Depending on the country, we offer different shipping options from multiple shipping carriers.

In Stock & Out of Stock Items

If your product is listed as “in stock” on our website, it will ship out the same or next business day. We do not ship on weekends. If the product is listed “out of stock”, it will ship once we have the product in stock. Whether the product is “in stock”, “out of stock” or “ships in 1-2 business days”, you will be billed immediately.

How do you protect against fraud orders?

Definitely. While we have proprietary technological know-how and methods on how we check orders for fraud, we will say that we start by checking the following pieces of information:

IP address
Credit card details
Shipment addresses
Email Address

Can I return my product?

We constantly strive for making sure our consumers take pleasure in our products, but if you do have to return an order, we’re very happy to help. Just contact us immediately and we’ll take you through the procedure.

Q. Can I ask technical questions about products such as about specific ingredients?

A. Absolutely. We take great pride in ourselves on our thorough knowledge of goods and products. Our entire staff has been qualified & educated on all of our items. Many people are fitness enthusiasts like everyone else. If you’d prefer to buy over the phone, please contact us at 1 (888) 376-7435. If we don’t know the answer we will do the research and get you the right answers to all of your questions.

What are the order terms and conditions?

PowerandBulk.com will not be accountable, nor refund orders that were incorrectly or falsely submitted. Please contact Customer Service at 1 (888) 376-7435 if you have any questions. Your submission of an order indicates your agreement to all terms. Please note we will try to accommodate your changes if you call us before your order is shipped.

How do I cancel/change my order?

Orders may be canceled or changed if the customer contacts us before the order is shipped. Offering the fastest delivery to your door orders are dispatched instantly to the warehouse to be packaged and shipped. That’s why it is very important to get hold of us as soon as possible with any needed changes to your order. If an order is in transit to the customer, we can not offer a refund.

Are there any items you carry that are illegal in Australia or Canada?

Yes. Please be aware we make an effort to keep as up to date as feasible regarding International laws, even so we cannot be 100% sure this list is comprehensive so it is your obligation to be familiar with the laws for your country. Bear in mind we will deliver your package to you in private.

Australia:

Alfafa
Apple Cider Vinegar
Cordyceps Sinensis
Deer Antler Velvet
Dimethylaminoethanol (DMAE)
Ecdysterone or 20-Hydroxyecdysone
Hawthorne Berry
Lecithin
L-Dopa
Mucuna Pruriens
Olive Leaf
Pregnenolone
Progesterone
Pro-Hormones
Synephrine
Wheat Grass (Triticum Aesvitum)

Canada:

5-HTP
7-KETO DHEA
Acetyl-L-Carnitine
Charcoal
DHEA
DMAE (Dimethylaminoethanol)
Folic Acid
Gotu Kola (Centella asiatica)
L-Carnitine
Most Free Form Amino Acids
Octislalate
Pregnenolone
Pro-Hormones
Propylene Glycol
Thyroid hormone derivatives
Vitamin D (greater than 1mg)
Vitamin K (any amount)
Yohimbe Extracts